Internet fraud

If you shop, bank or make transactions online, please consider the crime prevention advice below to make sure that your personal details are protected from fraudsters and computer hackers:

  • Is your web browser security set to the highest level? Examples of web browsers are Internet Explorer, Firefox, Mozilla.
  • Use the latest version of a web browser for added security. Use automatic updates to keep your computer and web browser security up-to-date.
  • Is there a padlock symbol at the bottom of the web browser and 'https' at the start of the web address? If they are not there, don't enter any bank or card details.
  • If you are concerned, telephone the company to ask about its online encryption.
  • Print out electronic receipts and keep them in a safe place.
  • Check bank and card statements to make sure that the details match.
  • Never give out your Personal Identification Number (PIN) to anyone - this includes anyone who claims to be from your bank.
  • Your bank will never ask you to re-enter your account information. They will never ask you to send your PIN number in an email.

For more information, visit the Financial Fraud Action UK website (opens new window). Financial Fraud Action UK is a banking group that works with police and retailers to help prevent credit card fraud.

If you are a victim of internet fraud, report it by calling your bank or credit card company directly. They will verify the crime and report it to Action Fraud. This reduces bureaucracy and speeds up investigations.

Financial Fraud Action

Financial Fraud Action UK is the UK banking industry’s initiative to help online banking customers to stay safe online. For more information, visit the Fiancial Fraud Action UK website.

Online safety

For information on staying safe online, visit Online Safety in the Keeping Safe section of our website.